Refund policy
At Zonebazaar, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within 30 days after receiving your order.
Return Eligibility
To be eligible for a return, the item must:
- Be unused, unworn, and undamaged
- Be in the same condition as when you received it
- Include its original packaging, tags, accessories, and accompanying materials
- Be returned within the applicable return period
To request a return, please contact us at sogywutwl@outlook.com and provide:
- Your order number
- Your full name
- The item you wish to return
- The reason for the return
- Supporting photos when applicable
Please do not send any product back before contacting our customer service team. Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, contact us promptly at sogywutwl@outlook.com.
Please include your order number and clear photos of the product and packaging so that we can review the issue and provide an appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or customized products
- Perishable goods
- Opened personal-care or hygiene products
- Gift cards
- Items damaged due to misuse
- Products marked as final sale or non-returnable
Refunds
Once your approved return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days for your bank, credit card issuer, or payment provider to process the refund.
Original shipping charges are generally non-refundable unless the return is caused by a damaged, defective, or incorrect item.
For return or refund questions, contact:
Zonebazaar
Email: sogywutwl@outlook.com
Website: https://zonebazaar.com
